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AlltagsGrauen, est. 2003

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http://ag8.alltagsgrauen.info/considerations-for-choosing-a-helpdesk-or-ticket-system" title="Considerations for choosing a helpdesk or ticket system">Considerations for choosing a helpdesk or ticket system

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http://ag8.alltagsgrauen.info/considerations-for-choosing-a-helpdesk-or-ticket-system#comment-form" title="Comments on this post">

A few requirements I came up with for testing available hosted helpdesk / ticket system solutions (in comparision to the horrible usability and imprecise, random behaviour of Zendesk):